Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days.

Shipping rates and delivery estimated

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method Estimated delivery time Shipment cost

Standard Shipping 3-8 business days Free

USA: Joocla does not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, or Puerto Rico.

For Canada it takes about 12 -14 days. In the case of Australia and UK it takes about 14 -18 days.

Delivery time starts after the shipment processing time.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Joocla is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.

Damages

Joocla is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We are currently shipping to USA, Canada, Australia and UK. Joocla does not ship internationally. 

Still have questions about shipping? Contact customer service at Support@Joocla.com.

3900 St Marys Ave. North Vancouver. BC. Canada